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Privacy Policy

Together Now WA (TNWA) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may update this policy from time to time. The latest version will always be available on our website.

Personal information is anything that can identify you. This might include:

  • Your name
  • Address or email
  • Phone number
  • Date of birth
  • Any other details that relate to you directly or indirectly

We may also collect sensitive information, like your health details, if needed for our services. We will only collect this with your consent or if the law requires it.

We collect information from you in different ways, such as:

  • When you talk to us in person or over the phone
  • When you fill in a form
  • When you send us an email
  • When you visit our website or social media
  • When you join our programs or use our services

We may also collect details from publicly available sources or from others if you’ve given permission.

We collect personal information to:

  • Provide support and services through our programs
  • Contact you about your service or participation
  • Improve what we offer
  • Send updates and invite you to events (you can opt out anytime)
  • Meet legal or funding requirements

When you visit our website, we use cookies and similar tracking tools to understand how visitors find and use the site. This helps us improve the content we offer, see whether our ads are working, and reach people who might benefit from our services.

These tools collect things like:

  • Your IP address and rough location
  • The pages you visit and how long you stay on each one
  • The device and browser you’re using
  • How you arrived at our site, for example from a search, a social post, or an ad
  • Whether you took an action on the site, like filling in a form or clicking a link

The main tools we use are:

  • Google Analytics, which gives us a general picture of how the site is performing and where visitors come from
  • Google Ads, which helps us measure whether our Google ads are working and reach people who’ve shown an interest in similar services
  • Meta Pixel, which does the same for our Facebook and Instagram ads
  • Google Tag Manager, which is what we use to manage all of the above in one place

Google and Meta are both based in the United States, so when this data is sent to them it leaves Australia. They handle it under their own privacy terms:

You can choose not to be tracked:

Blocking cookies won’t stop you from using our website. It just means we’ll have less information about how the site is being used.

We only share your information if:

  • You say it’s okay
  • We are required by law
  • It’s needed to deliver our services (like with trusted providers or support staff who work under strict privacy rules)

Some of our service providers and analytics tools are based overseas, including in the United States. When we send information outside Australia, we take care to protect it and use providers who follow privacy standards comparable to ours.

We store your information safely using secure systems and processes. This includes:

  • Limiting who can access your information
  • Keeping electronic files secure
  • Regularly checking for security risks

We keep most client records for at least 7 years, as required by law. When we no longer need your information, we securely destroy or de-identify it.

You can ask to:

  • See the information we hold about you
  • Correct anything that is wrong or out of date

To do this, contact us in writing. We might ask you to verify your identity before we can help. We do not charge to access your records, but if you ask for copies, we might charge a small admin fee.

You can:

  • Ask not to receive marketing material
  • Choose to use a different name or not share personal info (we’ll let you know if this limits how we can help)

If you have a concern about how we handle your privacy, please contact us. We will take it seriously and aim to respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.