Launched 1 January 2025. ACNC Registered Charity. Based in Ballajura, Western Australia.
TNWA is small, and the lines between roles are softer than they’d be in a bigger organisation. Plenty of weeks, an admin lead is also helping pack pantry donations, and a programs coordinator is running an excursion. That’s part of how the model works.
That’s the gap Together Now WA was built to sit inside. Not to replace the work other organisations are already doing, but to connect it, and to fill in the parts that aren’t being covered. The kind of organisation that can hold an NDIS service, a community pantry, an emergency relief response, and multiple valuable events, all from one small office in Ballajura.
The reason we can do that is because we were built that way on purpose. The whole shape of TNWA reflects what its founders saw missing.
Together Now WA was founded on 1 October 2024 by Terica Isgar, with a clear idea of what was needed and a strong sense of how to build it. Terica had co-founded a community services organisation back in 2019, so this wasn’t her first run at it. She’d seen what worked, what didn’t, and what she wanted to do differently the second time around.
Around the same time, Terica and Imogen Albert-Tristram, who’d worked together previously, both ended up leaving their roles. They had years of professional experience between them, lived experience of the issues TNWA was being built to address, and a shared instinct that something more grounded was possible. So they decided to build it.
In November 2024, Imogen joined as TNWA’s first employee. She’s now General Manager. By that point the organisation existed on paper, had a registered charity number, a name, and a near-empty office in Ballajura with a single desk in it.
The lead-up to launch was Terica and Imogen working side by side in that office, building TNWA from the ground up. Setting up systems. Drafting policies. Lining up the first NDIS participants. Putting the framework in place that would let the charity work and the service work hold each other up.
“Those early days were defined by collaboration, determination, and a shared belief in what we were creating.” — Terica Isgar, Founder & CEO
TNWA officially launched on 1 January 2025. By then the structure was clear. A non-profit charity that delivers NDIS services to participants whose plans are Plan Managed or Self Managed, with the revenue from that service work helping to fund the community side. Emergency relief, the Community Pantry, advocacy, programs that don’t sit inside NDIS funding.
The whole model was designed to be self-sustaining. Not dependent on a single grant cycle, not reliant on one donor, not waiting for permission to act. Built so that when someone in the City of Swan needs help, TNWA can move on it.
Below is the version of TNWA we’ve committed to in writing. The mission and vision came together in the early days of the organisation, and they’re still the lines we measure ourselves against. The values are how we test whether what we’re doing fits.
MISSION
We exist to help relieve the impacts of isolation, illness, poverty, and disability across the City of Swan.
We do that by partnering with government, community groups, agencies, and local businesses, and by showing up where it matters.
Every person we work with is treated with dignity. Every identity, culture, and background is welcomed. None of this is conditional.
VISION
A community where no one gets left behind.
We’re working towards that with partners, by sharing skills and resources, and by tackling local challenges directly. We believe in transparency, equity, and trust because the work doesn’t hold without them.
VALUES
Five values, written so we’d know if we were straying from them.
Compassion
We lead with care.
Inclusivity
Everyone belongs here.
Transparency
We say what we do, and we do what we say.
Collaboration
We're better together. It's literally in our name.
Dignity
Every person we work with is treated with respect, regardless of circumstances.
The framework underneath TNWA was something Terica had been refining for years before the charity existed. The basic idea is that community support works better when it’s connected, not isolated. When organisations share resources, knowledge, and skills, instead of running parallel programs that compete for the same families.
That sounds obvious, and a lot of people in the sector say it. The harder part is actually building it that way. It means being willing to refer people on if someone else is the better fit. It means picking up the phone to a partner before duplicating their program. It means treating other charities, schools, and providers as collaborators, not competition.
So we try to. Imperfectly, and we’ll be the first to say so. But the principle holds. TNWA is part of an ecosystem, and the ecosystem works because organisations show up for each other.
What that looks like day to day.
It looks like emergency relief packages going out to families who first came in through a school referral. It looks like the Get Ready Together program running out of a Kids First Australia youth centre, because the venue’s already there and the partnership made sense.
It looks like staff who wear a few different hats in the same week, and who’d rather refer someone to a better-suited provider than hold onto a referral that isn’t right. The work isn’t tidy. But it’s joined up, and that’s the point.
A bit over a year in, the office isn’t empty anymore. We’ve got a team of office staff and support workers, an active NDIS service caseload, a Community Pantry that’s been running quietly since the beginning, the Get Ready Together program supporting young people transitioning out of school, and a calendar of community events that pulls hundreds of people through across the year.
We’re still a small charity. That’s deliberate. Small enough to know the people we work with by name, big enough to hold the systems properly.
families helped through emergency relief and advocacy since launch
staff working across our two offices, and still growing
community members through our two flagship events last year
volunteers showed up for TNWA across 2025
TNWA wouldn’t run without the people in it. The office team, the support workers, the volunteers, the board, and the partners we work alongside. None of this is one founder’s project anymore, and that’s the way it should be.
If you want to see who’s behind the work, the team page is the right next click.
