Privacy Policy

Together Now WA (TNWA) is committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may update this policy from time to time. The latest version will always be available on our website.

What is personal information?

Personal information is anything that can identify you. This might include:

Your name
Address or email
Phone number
Date of birth
Any other details that relate to you directly or indirectly

We may also collect sensitive information, like your health details, if needed for our services. We will only collect this with your consent or if the law requires it.

How does TNWA collect my information?

We collect information from you in different ways, such as:

When you talk to us in person or over the phone
When you fill in a form
When you send us an email
When you visit our website or social media
When you join our programs or use our services

We may also collect details from publicly available sources or from others if you’ve given permission.

Why does TNWA collect personal information?

We collect personal information to:

Provide support and services through our programs
Contact you about your service or participation
Improve what we offer
Send updates and invite you to events (you can opt out anytime)
Meet legal or funding requirements

Who is the information shared with?

We only share your information if:

You say it’s okay
We are required by law
It’s needed to deliver our services (like with trusted providers or support staff who work under strict privacy rules)

Some of our service providers may be based overseas. If we do need to send your information outside Australia, we take care to protect it.

How does the information stay protected?

We store your information safely using secure systems and processes. This includes:

Limiting who can access your information
Keeping electronic files secure
Regularly checking for security risks

We keep most client records for at least 7 years, as required by law. When we no longer need your information, we securely destroy or de-identify it.

How can I access or update my information?

You can ask to:

See the information we hold about you
Correct anything that is wrong or out of date

To do this, contact us in writing. We might ask you to verify your identity before we can help. We do not charge to access your records, but if you ask for copies, we might charge a small admin fee.

What are the choices in how my information is used?

You can:

Ask not to receive marketing material
Choose to use a different name or not share personal info (we’ll let you know if this limits how we can help)

How can I make a privacy complaint?

If you have a concern about how we handle your privacy, please contact us. We will take it seriously and aim to respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.